FAQ

Q: Will this work for me?

A: Luness works best on dark brown, medium brown, black, and some dark blonde hair. IPL requires pigment to target the follicle, so it is not suitable for red, very light blonde, gray, or white hair.

Q: Is IPL safe for my skin?

A: Yes. IPL is designed to be gentle and effective for fair to medium skin tones (Fitzpatrick I–IV). For deeper skin tones, we recommend reviewing our Skin & Hair Compatibility Guide for safety information.

Q: Which hair colors and skin tones are compatible with IPL?

A: IPL is most effective on darker hair colors with more melanin and lighter to medium skin tones. Very light blonde, red, gray, and white hair are not suitable, and IPL is not recommended for deep or very dark skin tones.

Q: Does IPL hurt?

A: Most users describe Luness treatments as a warm, gentle “snap” on the skin—far more comfortable than waxing. Start on a lower intensity and increase as you become familiar with the sensation.

Q: How long does shipping take?

A: Shipping is free, and most orders arrive within 7–14 days depending on your location.

Q: What is your return or money-back guarantee?

A: We proudly offer a 90-day money-back guarantee. If you don’t see visible results with consistent use, email support@lunessluxe.com and we’ll take care of you.

Q: How often should I use the device?

A: Use Luness once per week for the first 8–12 weeks. After that, switch to a maintenance session every 1–2 months as needed.

Q: When will I see results?

A: Most users notice reduced hair growth after 2–6 weeks, with significant results after 8–12 weeks of consistent use.

Q: Where can I use Luness?

A: Luness is safe for legs, arms, underarms, the bikini line, and the lower face (below the cheekbones). Avoid using IPL directly on eyebrows or near the eyes.

Q: Do I need to shave before using IPL?

A: Yes. Shaving ensures the light reaches the follicle effectively. Avoid waxing or plucking, as IPL requires the root to remain intact.

Q: Is Luness safe for sensitive skin?

A: Absolutely. Start with the lowest intensity level and increase gradually as your skin adjusts. Most users with sensitive skin find IPL more comfortable than waxing.

Q: Can men use Luness?

A: Yes—Luness is effective for all genders and can be used anywhere with unwanted hair.

Q: Can I use IPL on tattoos, moles, or dark spots?

A: Avoid using IPL directly on tattoos, dark moles, or areas with significant pigmentation. You can safely treat around them.

Q: What if I miss a week of treatment?

A: No problem—simply resume your routine the following week. Consistency matters more than perfection.

Q: Can I use IPL while pregnant or breastfeeding?

A: Out of caution, we do not recommend IPL use during pregnancy or breastfeeding.

Q: What payment methods do you accept?

A: We accept all major cards, Shop Pay, Google Pay, and PayPal. Checkout is SSL-encrypted and secure.