Refund policy

We offer a 90-day return policy, which means you have 90 days after receiving your item to request a return.

 

This product is not intended to diagnose, treat, cure, or prevent any medical condition. Results may vary. Individual results are based on consistent use and may differ depending on skin and hair characteristics.

 

Eligibility for Returns

 

To be eligible, your item must be:

 

• In the same condition that you received it
  

• In its original packaging

• Accompanied by a receipt or proof of purchase

 

To begin a return, please email us at support@lunessluxe.com. We will provide you with the return instructions and shipping address. Please do not send any items back before receiving authorization, as unauthorized returns may not be accepted.

If your return is approved, we’ll issue a return shipping label and further steps for sending your item back.

 

 

 

Damages & Order Issues

 

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and make it right.

 

Exchanges

 

The quickest way to ensure you get the item you want is to return your original purchase once approved, then place a new order separately.

 

 

 

European Union Cooling-Off Period

 

If your order is shipped to the EU, you’re entitled to cancel or return your order within 14 days, for any reason. Items must meet the return criteria listed above.

 

 

 

Refunds

 

We’ll notify you once we’ve received and inspected your return. If approved, your refund will be issued to your original payment method within 10 business days. Please note: your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at support@lunessluxe.com.