Shipping policy

At Luness, we are committed to delivering your order as quickly and efficiently as possible while maintaining the highest standards of quality and care.

 

 

 

Order Processing Time

 

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your confirmation email. You will receive another notification when your order has shipped.

Please note that during high-volume periods (such as holidays or sales), processing times may be slightly extended.

 

 

 

Shipping Times & Delivery

 

Once your order has been processed, it typically takes 5–12 business days for delivery, depending on your location and local postal services.

We currently ship to most states in the US. If your state is not available at checkout, feel free to contact us at support@lunessluxe.com.

 

 

 

Shipping Rates

 

We proudly offer Free Standard Shipping on all orders — no minimum required.

Expedited or tracked shipping options may become available in the future. If offered, these will be shown at checkout with their associated costs.

 

 

 

Order Tracking

 

Once your order has shipped, you’ll receive a shipping confirmation email with a tracking number (if available). You can use this number to monitor your order’s journey directly through our tracking portal or your local courier’s website.

 

 

 

Customs, Duties & Taxes

 

Luness is not responsible for any customs fees, import duties, or taxes that may be applied to your order during or after shipping. All fees imposed during or after shipping are the responsibility of the customer.

 

 

 

Wrong Address Disclaimer

 

Please double-check your address details before confirming your order. We are not responsible for lost or undelivered packages due to incorrect or incomplete addresses provided by the customer.

If you notice an error in your address, contact us immediately at support@lunessluxe.com, and we will do our best to update it before your order ships.

 

 

 

Lost or Stuck Packages

 

If your tracking number hasn’t updated or your package seems to be stuck in transit for more than 10 business days, please reach out to us at support@lunessluxe.com. We’ll be happy to assist in resolving the issue or initiating an investigation with the courier.